At Andiamo Lux, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you interact with our agency, website, and social platforms.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, travel preferences, passport details, etc.
- Communication Details: Messages shared via email, WhatsApp, Instagram, or contact forms.
- Device & Usage Data: Basic info like browser type, device used, and pages visited on our site (via cookies or analytics tools).
- Payment Info: If shared via offline/secure channel, but we do not store card or bank details on our website.
2. How We Use Your Information
- To provide travel planning and consultancy services.
- To share itineraries, quotations, and booking details.
- To process payments securely through trusted third-party platforms.
- To communicate updates, offers, and service enhancements.
- To respond to inquiries and support requests.
3. Data Sharing & Disclosure
We may share your information only with:
- Trusted travel partners and vendors (airlines, hotels, visa agents, etc.) for confirmed bookings.
- Payment processors for secure transactions.
- Government bodies if required by law (e.g., for visa processing).
We do not sell or rent your personal data to third parties.
4. Data Storage & Security
- Your data is stored on secure servers or devices accessible only by authorized team members.
- We use strong digital and physical safeguards to protect your data from unauthorized access or misuse.
5. Cookies & Analytics
- We may use cookies or third-party tools (e.g., Google Analytics) to monitor website performance and improve user experience.
- You can manage cookies via your browser settings.
6. Your Rights
You have the right to:
- Request a copy of the data we hold about you.
- Correct or update your personal information.
- Withdraw consent and request deletion of your data (unless legally required to retain it).
To make such requests, email us at:experience@andiamolux.com
7. Third-Party Links
Our website and communications may include links to third-party sites (e.g., hotels, tourism boards). We are not responsible for the privacy practices of these sites.
8. Policy Updates
We may update this policy from time to time. The latest version will always be available on our website.